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Store Policies

Store Policies


Most items are in stock and ship from our warehouse or directly from the manufacturer within 1-2 business days of order placement.  In the unlikely event that the item you order is out of stock, we will contact you with an estimated delivery date and give you the option to wait for the item or receive a full refund.


If you feel there is a problem with your order, please contact us at customerservice@toptierfitness.com with your name, phone number, order number, and a brief description of the error. We will contact you to resolve this matter as quickly as possible. 


If you would like to return or exchange an item, you must contact us within 7 days of receiving the product to receive a return authorization and return instructions.  Returned products must be in "new" resaleable condition, in original packaging.  No refund will be issued if the returned product is used and/or is not resaleable for any reason.  It is your responsibility to pay the return shipping costs and fully insure the shipment.


Please note: ALL SALE ITEMS, SPECIAL ORDERS, AND CLEARANCE/CLOSEOUT SALES ARE FINAL and are not returnable/exchangeable.




Your privacy is very important to us.  This privacy policy sets out how Top Tier Fitness/RBL Products, LLC, uses and protects any information that you provide when you use this website.

What Information We Collect
We may collect information from you when you register on the site, place an order, respond to a survey or communication such as an e-mail, or participate in another site feature.  Information collected may include your name, e-mail address, mailing address, phone number, credit card information, or other information.


How We Use This Information
We may use information we collect from you when you register, purchase products, surf the website, or use other site features to allow us to process your transactions and respond to your customer service requests.  We may also use this information to personalize your site experience, or to send special promotional information, e-mails, or other information.  You have the option to "opt-out" of receiving e-mail communications from us if you choose to do so.


We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice.  The term "outside parties" does not include Top Tier Fitness or RBL Products, LLC.  It also does not include website hosting partners or other parties who assist us in operating our website, conducting our business, or servicing you as long as these parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce site policies, or protect ours or others' rights, property, or safety.


Third Party Links
In an effort to enhance your experience on our site, we may include third party links on our site.  These linked sites have separate and independent privacy policies.  We therefore have no responsibility or liability for the activities or content of these linked sites.  We do, however, seek to protect the integrity of our site and welcome any feedback about these linked sites.


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


By using this site you consent to all of the Policies listed on this site.  We may periodically make changes to these policies; please check this this site for any changes.  Store Policies were last modified on June 26, 2009.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied.  To the fullest extent permissable pursuant to applicable law, Top Tier Fitness/RBL Products, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose of non-infringement.  Top Tier Fitness/RBL Products, LLC, does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes this site available are free of viruses or other harmful components.  Top Tier Fitness/RBL Products, LLC, does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adquacy, usefulness, timeliness, reliability or otherwise.  Some states do no permit limitations or exclusions on warrantise, so the above limitations may not apply to you.


Limitation of Liability
Top Tier Fitness/RBL Products, LLC, shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Top Tier Fitness/RBL Products, LLC, has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a product is mistakenly listed at an incorrect price, Top Tier Fitness/RBL Products, LLC, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Top Tier Fitness/RBL Products, LLC, reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, RBL Products, LLC, shall issue a credit to your account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Top Tier Fitness/RBL Products, LLC, without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Top Tier Fitness/RBL Products, LLC, may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to us.


Your use of this site shall be governed in all respects by the laws of the state of New Mexico, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site shall be in the state or federal courts located in Bernalillo County, New Mexico. Any cause of action or claim you may have with respect to the site must be commenced within one (1) year after the claim or cause of action arises. Top Tier Fitness/RBL Products, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Top Tier Fitness/RBL Products, LLC, may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Top Tier Fitness/RBL Products, LLC, or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Top Tier Fitness/RBL Products, LLC, does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Top Tier Fitness/RBL Products, LLC, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Top Tier Fitness/RBL Products, LLC, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to RBL Products, LLC, in its sole discretion. 


You agree to indemnify, defend, and hold harmless Top Tier Fitness/RBL Products, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Top Tier Fitness/RBL Products, LLC, may link to sites operated by third parties. However, even if the third party is affiliated with Top Tier Fitness/RBL Products, LLC, Top Tier Fitness/RBL Products, LLC, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Top Tier Products/RBL Products, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Top Tier Products/RBL Products, LLC, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).